Our Shipping Policy at  Buy Cigars Australia

Welcome to Buy Cigars Australia. We are committed to providing our customers with fast, reliable, and discreet shipping for all orders of premium cigars, cigar accessories, and tobacco products across Australia. This Shipping Policy explains how we process, package, and deliver your orders to ensure your products arrive safely and on time.

1. Shipping Across Australia

At Buy Cigars Australia, we proudly offer Australia-wide shipping to all major cities and regional areas, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Gold Coast, and Hobart. Whether you’re ordering premium cigars, cigar accessories, or gift sets, our trusted delivery partners ensure your order reaches you promptly and in perfect condition.

2. Order Processing Times

All orders are processed within 1–2 business days after payment has been received and verified. Orders placed on weekends or public holidays will be processed the next business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please note that during high-demand periods or promotional sales, processing times may take slightly longer. We appreciate your patience and understanding.

3. Delivery Times

Estimated delivery times may vary depending on your location:

  • Metro Areas: 2–5 business days

  • Regional Areas: 5–10 business days

  • Remote Locations: Up to 14 business days

While we strive to meet these timeframes, Buy Cigars Australia cannot be held responsible for postal or courier delays outside of our control.

4. Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. We offer:

  • Standard Shipping: Affordable rates for regular delivery

  • Express Shipping: Fast-tracked delivery for urgent orders

  • Free Shipping: Available for qualifying orders over a specific amount (check our current promotions for eligibility)

All shipping fees are displayed clearly during checkout before payment is finalised.

5. Discreet Packaging

We understand the importance of privacy when ordering tobacco-related products. All orders from Buy Cigars Australia are shipped in plain, unbranded packaging to ensure discretion. Product details or company branding will not appear on the exterior of your package.

6. Age Verification and Legal Compliance

Under Australian law, you must be 18 years or older to purchase tobacco products. By placing an order with Buy Cigars Australia, you confirm that you meet this legal age requirement. In some cases, age verification may be required upon delivery. Failure to provide valid proof of age may result in the order being returned to us, and additional fees may apply.

7. Incorrect or Incomplete Addresses

Please ensure your shipping information is accurate before placing your order. Buy Cigars Australia is not responsible for delays or undelivered items caused by incorrect or incomplete address details provided by the customer. If an order is returned due to an incorrect address, reshipping fees may apply.

8. Lost or Damaged Parcels

We take every precaution to ensure your cigars and accessories arrive safely. In the rare event your parcel is lost or damaged during transit, please contact our support team within 7 days of delivery at info@cubancigarsau.com.au. We will investigate the issue and arrange a replacement or refund where appropriate.

9. International Shipping

Currently, Buy Cigars Australia ships within Australia only. Due to import and tobacco regulations, we do not offer international delivery at this time. However, we continue to review our policies and may expand shipping options in the future.

10. Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and a link to monitor your delivery status. Please allow up to 24 hours for tracking details to update after your parcel is shipped.

11. Contact Us

If you have any questions regarding your order or our Shipping Policy, please contact our friendly customer support team at info@cubancigarsau.com.au or via our Contact Us page. We’re here to help you with tracking, delivery updates, or general shipping inquiries.